city of london case study

City of London Case Study

Project Type: Sharepoint, PowerApps, Security

Sector: Government

Our Customer

The City of London is a ceremonial county, city, and a government district. They are also responsible for the maintenance of numerous meticulously groomed public gardens across London.

Their Challenges

The City of London relied on a paper-based system to keep track of all maintenance work done within their public gardens. This made keeping track of completed tasks difficult, with many tasks being repeated as a result and therefore wasting time. The paper-based system also made garden oversight and audits difficult for city administrators.


  • Outdated paper-based system
  • Unable to effectively keep track of tasks
  • Difficulty achieving garden oversights and audits
  • Data security
  • Slow issue reporting times

Our Solution

We built The City of London a pilot version of a customised Microsoft Power App solution that was backed by Power Automate and SharePoint Online. A select group of city gardeners were then chosen to demo the app for a few weeks and provided their feedback. Once we had gathered the feedback from the pilot version of the Power App, we began scaling the app so that it was able to support every employee’s needs.

  • Power App solution replaced their paper-based system
  • Microsoft Intune was deployed for security and data protection

City of London adopt a Microsoft 365 solution for their business with Valto

Results, Return on Investment and Future Plans

The City of London now has over 100 employees using the app and reaping its benefits daily. Microsoft Intune being deployed meant that city-managed devices cannot be opened by unauthorised people and secures their sensitive data.

Reporting an issue through the app rather than using paper reports meant that the reporting time was reduced to 24 hours rather than their previous 7-day time frame. The progression of these issues is also now easy to track, with the app enabling them to check how the issue will be resolved, the progress that has been made and when it will be resolved.

As a result of the Power App solution, audits have also been made easier for garden overseers. Each garden currently has a 95% audit completion rate compared to the 70% completion rate before the app.

Read more about the work we did for The City of London on the Microsoft website here.


Quote From Customer

Working with Valto has been a great experience. They were able to understand our business needs and design a value-for-money product that met our requirements. The team were professional, responsive, and able to explain technical issues clearly to very nontechnical people.

Contact us if you are interested in a similar solution