Charitable housing association improves communication, streamlines processes, and empowers frontline staff with a modern SharePoint intranet. Project Type: SharePoint Sector: Hospitality
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As the organisation grew, it became clear that LHA London needed a modern, reliable way to communicate with staff across its properties. With the majority of its workforce made up of frontline workers based in hostels, the team had limited access to internal updates, policies, or documentation. Most communication was handled via Microsoft Teams pages or even physical notice boards, making it difficult to ensure information was reaching everyone.
There was no effective platform for onboarding, sharing policies, or celebrating internal news. Key processes such as “Ask the CEO” were handled through non-anonymous emails, limiting honest feedback. Additionally, there was no centralised system for managing controlled documents or contracts, creating version control risks and unnecessary admin overhead.
LHA London is a charitable housing association with 14 hostels across the capital, providing affordable, inclusive accommodation for students and young people. Founded to shelter those displaced by the Blitz, it continues its mission to remove barriers and empower the next generation in London.
Valto delivered a SharePoint-based intranet tailored to the needs of both office and frontline staff. The solution introduced a central hub where all employees could access news, policies, procedures, and departmental information. The intranet included custom-built modules for contract management and controlled documents, ensuring version control and compliance through automated approval workflows.
Forms like “Ask the CEO” were reimagined using Power Automate to allow anonymous, secure submissions. The solution also automated internal processes such as supplier onboarding, improving the efficiency and accuracy of HR and admin tasks.
LHA London now has a dynamic intranet that connects its team, supports transparent communication, and ensures staff, including those in hostels, can easily access the information they need. Since launch, it has been well received and continues to evolve with user feedback.
Custom workflows have reduced manual workload and improved data accuracy, while centralised documents have enhanced visibility and compliance. Training for both admins and end-users has ensured adoption across the organisation, enabling LHA to manage and adapt the platform independently. As the charity expands its services, the intranet provides a strong foundation for future digital transformation.
"This project gave LHA London a platform that connects frontline and office staff. With a modern intranet, tailored workflows, and document control, we’ve improved communication, reduced manual effort, and created a foundation for future growth."
Dan Jones,
Consultant, Valto
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UK OfficesChester:
8 Hunters Walk, Canal Street
Chester, CH1 4EB
Southampton:
Royal Mail House, Terminus Terrace
Southampton, SO14 3FD
London:
Kemp House, 152 – 160 City Road
London, EC1V 2NX
US OfficeNorth Carolina:
5540 Centerview Dr Ste 204 PMB 38792 Raleigh, 27606-8012
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