Troubleshooting your Microsoft Teams Voice setup
It is essential to your business communications that your Microsoft Teams Voice network is set up properly. With an incorrect installation, your staff and customers may struggle to communicate effectively. This can lead to lower levels of productivity and a poor customer service experience.
With our step-by-step guide for how to deploy your Microsoft Teams Voice system, you will be able to access a multitude of benefits for your business including toll and toll-free numbers, as well as call queues for high-traffic phone numbers. You will also enjoy access to automated calling attendants to help callers get to the right department.
Setting up your Teams Voice connection is a process that has several pitfalls and potential issues that can arise. To make your life easier, the expert team at Valto has outlined their top troubleshooting tips for setting up Microsoft Teams voice. With the help of a gold-standard Microsoft partner like Valto, your Microsoft Teams Voice setup will be a dream come true.
How to set up your Microsoft Teams Voice system
The first thing you need to set up your Microsoft Teams Voice system is a Microsoft Subscription that supports Microsoft 365 Business Voice. These include:
- Microsoft 365 Business Basic, Standard or Premium
- Microsoft 365 F1 or F3, Office 365 F3
- Microsoft and Office 365 Enterprise E1, E3 or E5
- Microsoft 365 and Office 365 Education A1, A3, or A5
- Microsoft 365 and Office 365 Government G1, G3, or G5 (GCC only)
- Microsoft 365 Nonprofit Business Basic, Standard, E1, E3, or E5
The next thing you need to consider when setting up your Microsoft Teams Voice network is which package is best for you. The simplest solution is the Phone System with Calling Plan.
With a Microsoft Teams Phone System with Calling Plan bundle, you will enjoy an all-in-one cloud solution that takes your telephony to a whole new level.
However, as it is a cloud product that is capable of both Private Branch Exchange (PBX) capabilities and calls to the Public Switched Telephone Network (PSTN), your setup can be complex. This is why you should always seek the expert advice of a professional team like Valto when you are building your Teams network.
If the Calling Plan is not available in your region or you need to retain your current PSTN carrier, you will need to prepare another solution to meet your more complex calling needs. This is seen most regularly with multi-national businesses that have different calling requirements in each country. Microsoft offers several solutions if the standard Phone System with Calling Plan is not viable for you.
You can choose a Phone System with your own PSTN carrier with Operator Connect or with Direct Routing. Additionally, Valto can help you set up a combination solution that uses a Phone System with Calling Plan, a Phone System with Operator Connect, and a Phone System with Direct Routing in tandem.
Benefits of proper Microsoft Teams Voice installation
There are a number of benefits that come with a properly installed Microsoft Teams Voice system. Shared voicemail boxes are one of the largest beneficial factors. This allows anyone in your Office 365 group to access a central voicemail inbox. This makes dealing with customers, clients and suppliers even more convenient for your staff.
There are several customisation options that come with a Microsoft Teams Voice system. As a result, you can make your calling network entirely your own and tailor it to meet your exact needs. This includes customised hold music that can be applied system-wide or to a specific call queue. This allows you to include advertising and promotion in your hold music.
You will need to assign your Teams Phone with Calling Plan bundle license benefits to every employee that needs to make and receive calls to numbers outside your business. The fact that users who don’t need to make external calls do not need a Calling Plan license makes your set-up easier.
Additionally, it doesn’t matter whether your business uses a PC or Mac network. Microsoft Teams Voice is compatible with both PC and Mac. If your network has been properly installed, you will be able to call suppliers, partners, and clients with ease, as well as being able provide the very best customer service.