What is Microsoft Call Intelligence?
Microsoft Call Intelligence uses the incredible power of Microsoft Dynamics 365 and Microsoft Azure AI to track call recording data and provide your business with clear and actionable insights about the content of each and every call. This allows your sales team to gain in-depth insight into your clients and their needs based on the content of your calls. This includes the length of customer monologues, how many switches your team makes per hour and how long their pauses are before speaking.
By identifying keywords, making competitor comparisons and analysing call performance, your organisation will be able to better understand its sales processes and provide accurate training where it is needed. Important data such as listening vs. talking time, average talking speed, top mentioned competitors and negative vs. positive wording can be combined with sales data using Power BI to offer insightful information about your sales team and the techniques they are using. With Microsoft Dynamics 365 consulting services, you can take complete control of your business call.
Real time conversation transcripts
By transcribing your calls in real-time, your sales team with no longer have to manually create notes during calls, allowing them to be better engaged with clients and spend more time focused on their job performance. Azure AI will then analyse the transcript of each call and suggest the most advantageous steps to take next, as well as allow staff members to leave comments alongside the transcript.
Accurate system monitoring
Microsoft Call Intelligence provides a system monitoring page that helps your team ensure that every call has been successfully logged and processed. You will be notified of any errors if they take place, allowing you to be proactive. System monitoring also provides data regarding conversion rates, full call lists that are sortable by date, time and more, as well as presenting data in easy-to-use pie charts.
Bespoke team roles
With Call Intelligence you will be able to ensure every member of your team has access to the information they need to perform their role. Sales team members will have access to the process information from their own calls. Whereas sales managers will be able to track metrics for their entire team. Administrator accounts have all-encompassing access to call processing information for your entire organization.
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Frequently Asked Questions
What is Microsoft Call Intelligence?
Microsoft Call Intelligence combines with your existing Microsoft Dynamics 365 and Microsoft Azure AI software to track call recording data and provide your business with actionable insights and information about the content of your sales calls. This includes taking real-time transcripts, providing graphical analysis and suggesting the best follow up option. To upgrade your sales team with Microsoft Call Intelligence, contact Valto today.
What license do I need to use Microsoft Call Intelligence?
To access all the benefits of the Microsoft Call Intelligence, you need to have access to a Microsoft Dynamics 365 Sales Premium license. As a certified Microsoft Gold Partner, Valto can help you find the perfect Microsoft licensing package for your business. To begin your journey with Microsoft Call Intelligence, make an enquiry with Valto today.
To get started with Valto and take your business to the next level, get in touch with our team today
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