With our remote support package, we have access to a secure remote desktop connection, which enables us to offer technical support without needing to be stood in front of your employees or your equipment. Since more and more businesses are moving to a hybrid or remote way of working this service is now more important than ever. Remote IT support is the fastest and most efficient way to troubleshoot and solve your IT problems, especially if your employees are nationwide or even global. It is also the most efficient way to perform software maintenance and upgrades which can be carried out ‘out of hours’ to minimise any down time during the day.
With our flexible remote IT support packages, you will receive round-the-clock support and maintenance to suit your business. Safe in the knowledge that our team of engineers cannot access your devices without your prior consent, we will always encrypt our connection to provide an added layer of security.
Benefits of remote support
Remote support offers a rapid response to solving IT issues. By connecting to devices remotely we can provide troubleshooting almost instantaneously, without having to wait for an engineer to travel to the site. It gives the engineer full visibility and autonomy which a phone call cannot provide, allowing our engineers to diagnose and solve a problem with minimal delay or disruption.