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Managed IT Support

Although every effort is put in place to ensure your IT systems run smoothly, we know there can be bumps in the road from time to time. Our IT Helpdesk is on hand to ensure any issues are fixed with a rapid response and minimal downtime, to negate the disruption to your customers or employee productivity.

We understand that every business needs different levels of support, and this is why we offer flexible support contracts at Valto, to ensure you are not paying for services your business does not require. We offer a range of services including onsite support and remote support covering maintenance, installation and troubleshooting.

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Microsoft Business IT Support - Valto

Tailored package to suit your business

IT support from Valto is tailored to your business and its needs. We have experience in many different business sectors and our team of support specialists have a wide range of knowledge and skills in order to provide the most efficient solution to any issue that may arise.

With a Valto IT support package, you will be allocated a dedicated account manager who will provide a point of contact and understand your business. Your account manager will work with you not only when you need IT support but also alongside our team of IT infrastructure consultants to provide tips and advice on ways to make use of the available technology, such as PowerApps or SharePoint, in order to help streamline your procedures.

IT Remote Support - Valto

Benefits of Outsourcing IT Support

When you outsource your IT Support to Valto, you will receive a rapid response to any issue from our IT helpdesk. There aren’t many issues we haven’t encountered before so we can provide a fix as soon as possible by applying our specialist skills and expertise.

Save time and money

We can take responsibility for security checks and updates, software updates, system backups and more so that you can concentrate on your business without the hassle.

A support contract from Valto can also significantly lower your operational costs. Finding in-house IT support with a wide range skillset can often be challenging, but here at Valto we have a team of skilled engineers to draw from. This also means our level of support can grow as your business grows and adapts without the need for you to increase your workforce.

Onsite Support

With our onsite support contracts, our team will be there onsite with you so that you never have to worry about engineer call-out times again.

You will get all the benefits of in-house IT support without the HR headache. Comfortable in the knowledge you have the best people for the job without the difficult task of sourcing them yourself.

Benefits of onsite support

Onsite support provides you with an alternative to managing your IT in-house. A member of our support team will be onsite with you so that you always have the technical support your business requires.

We have designed our onsite support packages to provide you with the best troubleshooting and solutions with no SLAs. We work with you to create the best team, and to deliver support services to meet the demands of your business specifically.

Remote Support

With our remote support package, we have access to a secure remote desktop connection, which enables us to offer technical support without needing to be stood in front of your employees or your equipment. Since more and more businesses are moving to a hybrid or remote way of working this service is now more important than ever. Remote IT support is the fastest and most efficient way to troubleshoot and solve your IT problems, especially if your employees are nationwide or even global. It is also the most efficient way to perform software maintenance and upgrades which can be carried out ‘out of hours’ to minimise any down time during the day.

With our flexible remote IT support packages, you will receive round-the-clock support and maintenance to suit your business. Safe in the knowledge that our team of engineers cannot access your devices without your prior consent, we will always encrypt our connection to provide an added layer of security.

Benefits of remote support

Remote support offers a rapid response to solving IT issues. By connecting to devices remotely we can provide troubleshooting almost instantaneously, without having to wait for an engineer to travel to the site. It gives the engineer full visibility and autonomy which a phone call cannot provide, allowing our engineers to diagnose and solve a problem with minimal delay or disruption.

Interesting in Valto’s expert IT Helpdesk services? Discover out IT support contracts

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Frequently Asked Questions

Why should I outsource IT Support?

There are plenty of reasons to outsource your IT support. As more and more businesses become reliant on technology, ensuring your IT infrastructure is in the most capable hands is a necessity.

How much does helpdesk support cost?

We offer a range of IT support services depending on your business needs. The level of support will determine the cost. Please get in touch if you would like to find your perfect package.

Should I go for remote or onsite support?

This is entirely down to your business needs and current infrastructure. Our team can work with you to design a support package tailored specifically to your needs.

To get started with Valto and take your business to the next level, get in touch with our team today

What Our Customers Are Saying

"Valto's sharepoint solution has transfrmed the way we store, organise, and access info. They have designed a tailored sharepoint environment that aligns perfectly with our business objectives and processes. The solution has empowered us to centralise our documents, create efficient workflows, and establish effective knowledge sharing practices."

Sam

"Thanks to Valto's Visitor Registration App, we have gretaly improved our visitor management process. This has resulted in better security, and a more welcoming experience for our visitors. We highly recommend Valto for their expertise in developing customised visitor registration solutions that meet the unique needs of organisations like ours."

Emily

"With Valto's employee onboarding system, it has transformed our onboarding experience - New hires now have a centralised place for all of their onboarding and training needs, which can be personalised to them - Great work "

Owen

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