What is Microsoft 365 Business Voice?
Microsoft 365 Business Voice is an addon to Microsoft Teams and a comprehensive all-in-one communication system designed for small and medium businesses . The cloud-based solution works seamlessly with the entire Microsoft 365 suite for easy, stress-free management. Business Voice combines instant messaging, voice calls and video meetings together into one convenient and simple app – Microsoft Teams.
At Valto, we live and breathe all things Microsoft. We provide integrated, intelligent and intuitive services for your business, encompassing everything from system installation and consultation through to advanced training and long-term support. As Microsoft Partners our specialists have been trained by Microsoft directly, so you know you’re in the best hands when it comes to transforming your business.
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What are the Benefits to Microsoft 365 Business Voice?
Valto is an official recognised Microsoft partner here in the UK. This not only means that we have a direct line into the latest updates, guidance, releases and products released by the company in the US, but also means that our specialists were trained at Microsoft, by Microsoft. We’re very proud to be one of very few companies able to say that, and continue to provide the very best expert services to business across the UK.
Our Microsoft Office365 consultants are the best in the business, with years of experience working with companies across many industries. We’ve worked to deploy Office365 products across countless organisations, providing hundreds of clients with all the tools they need for ultimate productivity at work. Our consultants also work on Office365 implementation projects, streamlining your Office365 package so each app is perfectly set up to complement your workflow.
A Comprehensive Communication Platform
Now you can use call, chat and meetings features all within one simple app. Dial external phone numbers without having to leave your network. Dip in and out of other Microsoft services – check your Outlook calendar, call a contact on Microsoft Teams, collaborate on in-meeting documents and more.
Universal Communication Tool
With Microsoft 365 Business Voice you can call from anywhere at any time. Sync your phone number between your mobile device and office phone for simple on the go access, and instantly convert a simple call into a video chat or group conference. You’ll have conference numbers for participants to dial into, and a host of devices specifically designed for use with the Microsoft Teams app to enhance your calls.
Management Made Simple
Cut down on admin and costs by consolidating all your communication services into one central application that also integrates with your everyday Microsoft services. Stay in control of your plan with the intuitive quality dashboard and analytics console and add or remove phone numbers through Teams Admin Centre.
You can tailor your call service to suit you, your business, and your clients. Employ the perfect dial tone (either through Microsoft itself or via a third-party service) to make calls your own. You’ll also be able to use additional services like call parking and engaging hold music to keep your clients happy and in keeping with your brand. Real-time captions for meetings, audio transcription and message translation are some other vital features for modern businesses.
A Service You Can Trust
As well as being able to monitor and handle your call status through the quality dashboard, you’ll have access to in-built attendants and features like load balancing to streamline your service for maximum performance. Make business communication truly collaborative with reliable shared line appearance and group call answering.
A Secure Platform
Because it’s delivered by Microsoft, you know Business Voice will be reliable, trustworthy, unobtrusive and secure. Stop handing your data and money to untested third party providers, and receive signature Microsoft reliability and service across all your business communications.
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What is Microsoft 365 Business Voice used for?
Previously, if your business wanted to make phone calls through Teams, you needed to have an Office 365 Enterprise plan (Office 365 E1, E3 or E5). That meant paying an additional cost on top of the more common business licence.
With Business Voice, companies with up to 300 users can now use full calling, conferencing and messaging functions integrated directly with their Microsoft package. Using Teams means you can work across smartphones, computers, tablets and office desk phones for the ultimate in convenience and flexibility.
Use Business Voice to…
- Arrange calls and meetings to any phone number from your computer, mobile device or desk phone
- Collaborate using Microsoft apps like Word, Outlook and PowerPoint within calls
- Get real-time captions for calls, translate chat messages and transcribe voicemails
- Make international calling painless and avoid costly extra line charges
- Conduct video meetings with one click – no matter where the participants are
- Easily reroute and queue calls automatically
What’s included with Microsoft 365 Business Voice?
Set your business hours so your phones only ring when you want them to. You can also set up out of hours services to forward any calls during evenings and weekends to an alternative number.
Because it’s built directly into your Microsoft licence, you know you can trust Business Voice to keep your data, contacts and other information safe. Password management and multi-factor account authentication mean you can rest easy.
Once Valto sets up your Business Voice account, we’ll also be able to easily switch all your existing phone numbers to the new cloud service, so you’re up and running in an instant.
Whatever your team, colleagues, clients or partners are using to communicate, you’ll be supported. Working through the Microsoft Teams network, Business Voice is supported across desk phones, smartphones, PCs, Macs and tablet devices for universal communication made simple.
Arrange call queuing and transfer systems instantly and without hassle. Scale your calls as required by your business, set up bespoke hold music and input personalised greetings to match your company tone of voice.
Because it’s based in the cloud, Business Voice allows you to access and manage your voicemail messages anywhere at any time. Simply log into your account from any supported device to listen to transcripts and never miss a message.
You can set up your Business Voice account to automatically route calls depending on a range of factors including language, world time zone or respondent availability. You can also directly route to any existing providers through Session Initiation Protocol trunks.
Dial-in conferences made simple
All meetings and conferences through Business Voice are provided with a dial-in number, making it simple for attendees to join from any device.
Take the stress out of call management and add Business Voice to your Microsoft Licence today
How to get the most out of your Microsoft 365 Business Voice plan
The Microsoft suite now encompasses virtually every element of business management at the highest level. From intuitive data to instant messaging, simple scheduling to spreadsheet management, control your entire enterprise with the touch of a button.
Microsoft 365 Business Voice takes it one step further, bringing multiple forms of communication together into one easy to manage service. To enhance these features, you may choose to add third party services and boosters that can offer even greater functionality for your everyday processes.
Valto is an approved stockist of SIPPIO, an end-to-end solution for international calling in Microsoft Teams. It’s an Azure native platform that operates on a cloud system, providing reliability and security around the world, no matter where your colleagues or clients are. Cut out the need for expensive and complex international connection services with the SIPPIO Voice Panel app, and make sure any previously outdated or legacy telephone systems in your global offices are put to good use.
With SIPPIO, you can use desk phones in any location around the world for voice calling, just as you would with Microsoft Teams video calling or instant chat. Ideal for teams operating on a remote working basis, SIPPIO provides DID service in more than 60 countries.
Ask our experts about SIPPIO service integration as part of your business solution
Take Business Voice to the next level with Poly, which provides high-end audio and video solutions designed with business in mind. Comprising high-definition webcams and video bars, headsets, speakerphones and integrated USB-connected meeting display monitors, the Poly catalogue will make every video conference call the height of professionalism.
Valto is a Poly approved stockist and can supply the perfect conferencing solution tailored for your business. Use Poly equipment in any business scenario – in the office conference room, to convert a disused space into the perfect video-friendly area, for remote working on the go, or in home offices.
Ask our experts about Poly product integration as part of your business solution
Business Voice management from UK Microsoft experts
The specialists in the Valto team are certified Microsoft experts, and specialise in integrating the suite into businesses across the UK. We’ve worked with companies across sectors and of all sizes – every project we work on is bespoke, so we create the perfect system just for you and your team.
We can set you up to start taking advantage of Business Voice’s capabilities instantly, ensuring all users are ready to go. We can also help design the perfect audio-visual service to make sure you’re getting the best out of the system.
You might want a bit of guidance on how best to use Microsoft Teams calling for your business. Or, perhaps you simply want a bit more information on what exactly Business Voice is and what it can do for you.
Microsoft 365 Business Voice Pricing & Licensing
The price to licence Microsoft 365 Business Voice will vary depending on the package you select. You cannot purchase Microsoft Business Voice without an existing Office 365 or Microsoft 365 subscription. This is because Microsoft 365 Business Voice uses Microsoft Teams for its performance. Voice Services are typically charged at a per user/per month rate, offering flexible rates to suit all businesses.
Licensing Microsoft Business Voice
Licensing Microsoft 365 Business Voice is incredibly easy. If you already subscribe to Office 365 or Microsoft 365 with Microsoft Teams included, you can simply add Voice Services to your subscription. Plans that qualify for Microsoft 365 Business Voice include:
● Office 365 Business Essentials
● Office 365 Business Premium
● Office 365 A3
● Office 365 E1
● Office 365 E3
● Microsoft 365 Business
● Microsoft 365 A3
● Microsoft 365 E3
With a Microsoft 365 Business, Microsoft 365 A3, or Microsoft 365 E3 subscription, you can add up to 300 users to your voice network. This makes them preferable to Office 365 accounts for larger businesses. Plans include domestic calling with international calling add-ons available. They also include the phone system and audio conferencing capabilities
Advanced Microsoft Business Voice
If you want to get the absolute most from your Microsoft 365 Voice Services, the Microsoft Business Voice Advanced package offers the ultimate level of convenience and connectivity. The Microsoft Business Voice Advanced package comes with unlimited domestic call minutes and 600 minutes of international calling per user/per month. Other benefits include:
● Cloud-based phone systems using Microsoft Cloud
● Call transferring, call queues and auto attendants
● Audio conferencing for up to 250 concurrent users
● Calls to any device through the Microsoft Teams app
● Built-in redundancy and load balancing
● 99.9% uptime guarantee via the Microsoft Cloud
You can enhance your Microsoft Business Voice Advanced package further by selecting the Cloud Contact Centre add on. This offers the additional advantages of skills-based or multi-layer routing, advanced reporting facilities, and MIFID II Compliant Cloud Call Recording. The recording feature comes with a 7 year retention period.
Give our specialists a call today for a no obligation consultation and to find out more about our expert services
Microsoft 365 Business Voice FAQ’s
What exactly is Microsoft 365 Business Voice?
Microsoft’s Business Voice is a calling platform that operates on a cloud-based system. Designed for small and medium businesses, the service uses Microsoft Teams to allow users around the world to send chat messages, make and transfer calls, and hold video conferences. The service allows calls between mobile and landline phones using the public switched telephone network, so you can call external numbers right from within Microsoft Teams.
Who is Microsoft 365 Business Voice for?
Business Voice was created specifically for small and medium sized businesses (with up to 300 users), particularly those already working with Microsoft 365 or Office 365 systems.
How do I add Microsoft 365 Business Voice to my existing Microsoft licence?
Business Voice is available to be added to Microsoft plans with Teams access in the UK. A selection of eligible plans include Microsoft 365 F1, F3, Business Basic, Business Standard and Business Premium (E1, E3, A1 or A3), Office 365 Business Essentials, Office 365 Business Premium, Microsoft 365 Business and Office 365 Enterprise (E1 or E3).
Get in touch with Valto’s Business Voice specialists for a quick and easy introduction to the service and to get set up on it straight away.
What is included in Microsoft 365 Business Voice plans?
With Business Voice, you get an enterprise grade phone system delivered from Microsoft’s ultra-secure cloud systems. Every online meeting comes with its own number to dial into, plus you’ll receive PTSN calls available to use with any number. Business Voice users can also migrate any existing phone numbers or generate brand new ones as needed.
Will I need to use new phone numbers with Microsoft 365 Business Voice?
It’s entirely up to you whether you use new numbers. With Business Voice you can bring over existing company or personal phone numbers and continue to use them, transferring from your current provider to Microsoft. Alternatively, you can use new phone numbers.
Which devices does Microsoft 365 Business Voice support?
Because Business Voice works through Microsoft Teams, you can use any device supported by Teams. So, that means you can turn your desk phone, smartphone, tablet, Mac or PC into an international calling device with just one click.
How many calls can I make with Microsoft 365 Business Voice?
Within the UK, your plan comes with 1,200 minutes for every user, every month. Included minutes will be pooled collectively at the tenant level. If required, you can add additional minutes using Microsoft Communications Credits.
I already have a business calling plan, can that be ported to Microsoft 365 Business Voice?
Yes – the Business Voice (without calling plan) was designed with this in mind. Valto will help migrate your current calling plan to Business Voice to seamlessly work with your Microsoft licence.
How many people can use my Microsoft 365 Business Voice plan?
Business Voice is designed for use with up to 300 users. Ask the Valto team about setting up global partners and remote work colleagues for chat and call functions. For large businesses who require service for more than 300 users, we can help set up an enterprise system with Microsoft E5.
To get started with Valto and take your business productivity to the next level, get in touch with our team today
Microsoft Teams Business Voice Overview
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