Case study
The Royal College of Surgeons of England is one of the world’s most recognised professional membership organisations, representing nearly 30,000 surgeons, dental professionals, and wider surgical care teams.
The Royal College of Surgeons of England is one of the world’s most recognised professional membership organisations, representing nearly 30,000 surgeons, dental professionals, and wider surgical care teams. Their mission is rooted in excellence, supporting medical professionals at every stage of their careers, and their influence stretches across the UK and globally.
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RCS England modernises communication, increases engagement, and saves costs with a SharePoint intranet solution.
Project Type: SharePoint Sector: Healthcare
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Before working with Valto, the Royal College of Surgeons of England lacked a centralised platform for sharing policies, resources, and internal updates. They were relying on an outdated legacy system that was costly and incredibly difficult to use or update with new content. As a result, the intranet was consistently out of date, lacked credibility among employees, and ultimately went unused. A more efficient, easy-to-update system was needed, one that could be managed quickly and internally. They also wanted to make better use of their existing Microsoft licences to remove the additional costs associated with their legacy intranet. Staff were reliant on a patchwork of their legacy intranet, emails, and file shares, leading to inefficiencies in communication and difficulty locating key documents. Each department managed their own information independently, which made collaboration and consistency across the organisation more difficult. The absence of a modern intranet also meant there was no central hub to support staff onboarding or to surface essential policies, templates, and updates. Internally, the communications team were looking for a solution that could unify content and also support the company’s broader digital transformation objectives.
Valto worked closely with the Royal College of Surgeons of England to design and implement a fully branded SharePoint-based intranet, internally known as “The Loop.” The new platform was tailored to bring together information from across departments into a single, accessible, and visually engaging portal.
Valto deployed site structures and templates aligned to the College’s internal comms strategy, with a focus on supporting their digital transformation goals and modernising how information is shared across the organisation. Technical integration with Microsoft Teams was enabled using Viva Connections, allowing The Loop to be accessed seamlessly by staff in their existing Microsoft 365 environment. Valto also supported a successful internal launch by delivering an all-staff town hall demonstration and guidance on best practices for adoption.
The project delivered immediate value by providing the College with a modern, centralised SharePoint Intranet for the first time known as “The Loop”. Engagement with pages and posts improved by over 50%’ and ‘the amount of time colleagues spent engaging with the Loop increased by over 70%.The communications team now has the tools to update and evolve the intranet independently, creating a sustainable internal platform that supports ongoing digital transformation and improves their employee’s digital experience. Importantly, the new solution aligns with the College’s existing Microsoft 365 licensing, ensuring strong ROI without additional software costs, and by decommissioning their legacy intranet, the College has saved approximately £20,000 per year.
Looking ahead, The Loop will continue to evolve in response to staff needs, with plans to integrate additional Microsoft 365 tools such as Power BI reports and a Copilot agent to further enhance functionality and user experience. The intranet has become a trusted, go-to source of information, eliminating the need for staff to second-guess accuracy or search through outdated documents. With easy access via Microsoft Teams and as the default homepage on new company devices, it’s now embedded into employees’ daily routines. The platform has also supported the College’s sustainability goals by reducing the need to download and distribute documents manually.
As the organisation prepares for major upcoming changes, including a new strategy and refreshed branding, there is confidence that The Loop will ensure a smooth and consistent rollout. It has also become a central hub for training, hosting learning materials and supporting onboarding. The addition of features like an events section has boosted staff engagement, with increased sign-ups and participation across the College. As the organisation continues to modernise, the intranet provides a strong foundation for further innovation across departments.
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