City of London Reduces Issue Reporting Time by 80% with Microsoft Power Apps

The City of London (opens in a new tab) is a ceremonial county, city, and a government district. They are also responsible for the maintenance of numerous meticulously groomed public gardens across London.

The challenge

The City of London relied on a paper-based system to keep track of all maintenance work done within their public gardens. This made keeping track of completed tasks difficult, with many tasks being repeated as a result and therefore wasting time. The paper-based system also made garden oversight and audits difficult for city administrators.

The solution

We built The City of London a pilot version of a customised Microsoft Power App solution that was backed by Power Automate and SharePoint Online. A select group of city gardeners were then chosen to demo the app for a few weeks and provided their feedback. Once we had gathered the feedback from the pilot version of the Power App, we began scaling the app so that it was able to support every employee’s needs.

• Power App solution replaced their paper-based system
• Microsoft Intune was deployed for security and data protection